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ACCANect 2021 #DigitalDownload
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Telecommunications Industry Ombudsman

Telecommunications Industry Ombudsman

Melbourne, Australia

About Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman is a free and independent complaint resolution service helping
people and small businesses with phone or internet problems they can’t resolve with their telco.
Some of the phone and internet problems we can help with include:
  • Contracts: Did you agree to something that you did not get?
  • Bills: Do you think your bill is wrong, or are you having trouble paying it?
  • Faults and service difficulties: Is your phone or internet service not working as promised? Were you connected to the service when expected
  • Disconnections: Has your phone or internet been cut off?
To make a complaint about an unresolved phone or internet problem call us on 1800 062 058 or online at


The Telecommunications Industry Ombudsman’s latest systemic investigation reveals while most telcos have robust policies for dealing with financial hardship, the policies are not always applied consistently. Consumers in vulnerable circumstances continue to experience barriers when accessing support.